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CUSTOMER CARE REPRESENTATIVE III from Skillfinder's blog

CUSTOMER CARE REPRESENTATIVE III

AIR LINK COMMUNICATIONS


JOB SUMMARY:

The applicant is required to provide a prompt and efficient telecommunications & Social media link for customers service and enquiries. Must possess strong customer service skills and the ability to market the Company’s products and ensure that customers’ requests and queries are followed up to affect a positive outcome and project a positive image of the Company.


JOB REQUIREMENTS:

  • Answers calls from clients to provide prompt accurate service including downloads, troubleshooting customer issues to a certain degree and problem escalation and take appropriate action by dispatching customer request and queries.
  • Minimum 5 CXC/GCE O’Levels, including Mathematics and English.
  • At least one (1) year working experience in the CRM field will be an asset.
  • Sound skills in English Language, communications and human relations.
  • Ability to operate a computer and navigate through functions with basic data entry skills.
  • A good team player and able to work in a fast-paced environment.
  • Must be mobile based on hours of operation and willing to work shift hours ( i.e. from 4:00 pm – 10:00 pm Mondays to Saturday / from 4:00 pm – 10:00 pm Sundays to Saturdays.
  • Promote and enhance excellent customer relations.

Particulars for applications:
  • Must include the name and telephone contact of two (2) or more referees.
  • Copies of all relevant academic certificates.
  • Applications will be treated with strict confidence and unsuitable applications will not be acknowledged.
  • Must own/have access to a vehicle and a valid driver's license.

Email Resumes to:
humanresource@airlinktt.net


OR


Mail to:

Human Resources
Air Link Communications
12 Contention Street,
Princes Town




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By Skillfinder
Added Jun 12

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