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Waves Restaurant & Bar


TOBAGO (Full-time)


Email- operations@wavestobago.com or visit the resort at Grafton Beach to apply in person.


A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.
A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.


Responsibilities:

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name.
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference.
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
  • Answer incoming calls to the restaurant and provide appropriate service.
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.
  • Tend to special Guest needs and requests.
  • Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies.
  • Help dining room staff by setting and clearing tables; replenishing water; serving beverages.
  • Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders.
  • Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders.
  • Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders.
  • Contribute to team effort by accomplishing related results as needed.

Requirements:
  • Must be able to read menus.
  • Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance.
  • Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc.
  • Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests.
  • Must be able to walk and stand during entire shift.
  • Must be able to reach, bend, stoop and wipe.
  • Must be able to articulate clear greetings and farewells to Guests.
  • Must be able to understand requests for assistance.
  • Must be able to carry trays or supplies (10-30 lbs.).
  • A desire to help out where needed and work as part of a team.
  • Passion for providing extraordinary service.
  • The ability to thrive in a fast-paced environment.
  • An appetite for learning (and great food).
  • Flexibility to work a variety of shifts.
  • 6 months experience in a full-service restaurant preferred.
  • Must be upbeat, outgoing and positive.
  • Must be able to assist Guests and possess great Guest relations skills.
  • Ability to work positively in a fast-paced environment.
  • Ability to stand/walk and stay focused and alert for extended periods of time.
  • Ability to work effectively within a team.
  • Ability to effectively communicate on the telephone.
  • Host/Hostess top skills & proficiencies:
            *Customer Service
            *People Skills
            *Professionalism
            *High Energy
            *Multitask
            *Thoroughness
            *Planning
            *Basic Math
            *Teamwork
            *Attention to Detail
            *Verbal Communication
            *Organized
            *Flexible
            *Management Skills

Grafton Beach Resort


TOBAGO email resume with credentials to vacancies@graftontobago.com


Personal Qualities:
Good Public Relations skills with strong emphasis on oral and written communications. Good eye for details and must posses the necessary managerial skills to relate staff and guest. To be successful in this career they should have a professional attitude, courteous, pays great attention to details and have excellent communication skills. They should have a clear view of what image their company wants to achieve; in that way they can properly execute their part.

Job Summary:

To be responsible for supervision and efficient operation of all Departments in conjunction with department heads. To ensure that the guest receive the highest level of service and attention in all areas of the hotel. Responsible for the management of in-house groups once they have been contracted. Offers deliberate direction to leadership that is established from analysis. They are accountable for guiding a group of employees to enhance the eminence, the loyalty of customers, production and overall operations.

  • Maintain knowledge of and comply with all resort and departmental policies, service procedures, and standards.
  • Maintain positive guest relations at all times.
  • Be familiar with all resort services and amenities and local to Tobago and regional attractions and activities.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas and resort public areas.
  • Oversee total guest welcome service, starting with pre-arrival contact, reception, and arrival to the resorts, throughout stay, departure from the resorts and post-departure contact where necessary.
  • Work Cooperatively with Front Office/ Food and Beverage Supervisors in delivering the highest quality guest services to guests and visitors of the resort whether in-house or otherwise.
  • Be visible and accessible to guests at all times, unless actively performing functions away from reception area elsewhere in the resort.
  • Acknowledge and greet all guests, anticipate guest’s needs, and respond to guest inquiries and comments while maintaining positive guest relations at all times. Ensuring that all guests are greeted cheerfully as they enter and assisting with any check-in.
  • Follow up with designated resort personnel to ensure completion of request, and with guest to ensure satisfaction with solution.
  • Maintain Expert knowledge of all services provided by the resort and how to suggest, promote and arrange utilization of those services to maximize resort revenue and guest satisfaction.
  • Resolve guest complaints, ensuring guest satisfaction. Own the Problem!!