Effective Date: September 1, 2025
Last Updated: September 1, 2025
Refund & Dispute Resolution Policy
At Skillfindertt.com (“Skillfinder”, “we”, “our”, “us”), we value transparency and fairness in all transactions between Employers and Freelancers. This Refund & Dispute Resolution Policy outlines how payment disputes are handled.
1. Payments on the Platform
- All payments between Employers and Freelancers should be processed through the Skillfinder Platform.
- Service fees and commissions charged by Skillfinder TT are non-refundable unless stated otherwise.
2. Refund Requests
Refunds may be considered in the following situations:
- Duplicate payment or processing error.
- Employer paid but Freelancer did not deliver agreed work.
- Fraudulent activity confirmed by Skillfinder.
Refunds will not be issued if:
- Work was delivered as agreed.
- The Employer changes their mind after work begins.
- Issues are due to miscommunication outside the Platform.
3. Dispute Resolution Process
- Step 1: The Employer and Freelancer should attempt to resolve the matter directly through the Platform’s messaging system.
- Step 2: If unresolved, either party may submit a dispute request to Skillfinder within 7 days of payment release.
- Step 3: Skillfinder may request supporting evidence (messages, files, contracts).
- Step 4: After review, Skillfinder will make a fair decision. Our decision is final and binding.
4. Payout Holds
Skillfinder reserves the right to temporarily hold funds in dispute until the matter is resolved.
5. Contact Us
Skillfinder Trinidad & Tobago Ltd.
Email: info@skillfindertt.com
Phone: 18686833643